Privacy policy

Scent Specialist operates this store and website, including all related information, content, features, tools, products and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). Scent Specialist is Powered by Shopify so that we can provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction or otherwise interact with us on the Services. If there is a conflict between our Terms of Service and this privacy policy, this privacy policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you signify that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it does not identify you or cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences from such personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact information including your name, address, billing address, delivery address, phone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction information, form of payment, payment confirmation and other payment information.
• Account information including your username, password, security questions, preferences and settings.
• Transaction data including the items you view, place in your cart, add to your wish list or purchase, return, exchange or cancel and your previous transactions.
• Communications with us including the information you include in your communications with us, such as when sending a customer support inquiry.
• Device data including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other external parties.

How we use your personal information

Depending on how you communicate with us or which of the Services you use, we may use personal information for the following purposes:

• Providing, customizing and improving the Services. We use your personal information to provide the Services to you, including to perform our agreement with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send you notifications regarding your account, to process purchases, returns exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional messages by email, text message or postal mail, and to show you online advertisements for products or Services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, to protect public safety and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly encourage you not to share your username, password or other access information with anyone else.
• Communicating with you. We use your personal information to provide you with customer support, to speak to you, to provide you with effective Services and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms and conditions or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

• With Shopify, vendors and other third parties that perform Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping);
• With business and marketing partners to provide marketingServices and advertise to you; for example, we use Shopify to support personalized advertising with Services from third parties based on your online activities at various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted advertising and marketing based on your online activities at different merchants and websites.
• When you direct, request or otherwise authorize us to provide certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be sent to and shared with Shopify, as well as third parties that may be located in countries other than where you live, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features that contain data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights about the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit Shopify' s Customer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information here Shopify's portal link privacy policy.

Websites and links from external parties

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or operated by us, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information found on those sites. Information that you provide on public or semi-public sites, including information that you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restriction as to its use by us or any third party. Our inclusion of such links does not by itself imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact information below to request that it be deleted. As of the effective date of this Privacy Policy, we are not actually known to "share" or "sell" (as those terms are defined in applicable law) personal information of persons under the age of 16.

Security and preservation of your information

Please be aware that no security measure is perfect or impenetrable and that we cannot guarantee "perfect security." In addition, information you send to us may not be secure during transmission. We encourage you not to use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide you Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.

• Right of access/knowledge. You may have the right to request access to personal information we hold about you.
• Right to delete. You may have the right to request that we delete personal information we hold about you.
• Right of Correction. You may have the right to ask us to correct inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to an outside party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as about your account or orders you have made.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact information below. For more information about how Shopify uses your personal information and any rights you may have, including rights regarding data processed by Shopify, please visit https://privacy.Shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an agent to make requests on your behalf to exercise your rights. Before we accept any such request from an agent, we will require that the agent prove that you have authorized him to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about the way we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or file your complaint with your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Model Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, where relevant, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on this website, update the date "Last updated on" and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please call or email us at info@scent-specialist.com.